Ordegate ("we," "our," or "us") uses cookies and similar technologies to provide, protect, and improve our services. This policy explains how we use these technologies, what choices you have, and how you can manage your preferences.
Cookies are small text files stored on your device when you visit a website. They help us recognize your browser or device, remember your preferences, and improve your overall experience on our Platform. Cookies can be "session cookies," which expire when you close your browser, or "persistent cookies," which remain on your device until deleted or expired.
At Ordegate, we use cookies and similar technologies to improve your experience and ensure our Platform operates effectively. Below is a detailed explanation of the reasons we use cookies:
Cookies are vital for the core functionality of our Platform. Certain features — such as logging into your Dashboard, managing your Storefront, processing orders through the POS, and maintaining session security — would not work correctly without them. These cookies maintain session integrity, ensuring a seamless experience while navigating between pages. Examples include:
We use cookies to understand how Merchants and Customers interact with our Platform. This data helps us identify areas for improvement, optimize page load times, and ensure a smooth user experience. Performance cookies track metrics such as page load times, error messages, and navigation patterns, providing insights to refine our Platform. For example:
To provide a more tailored experience, we use cookies to remember your preferences and settings:
We use cookies to safeguard your account and data:
By analyzing cookie data, we can test new features and improve existing ones:
These cookies are essential for our Platform to function correctly and cannot be disabled. They enable core features such as secure login, session management, and payment processing. Examples: authentication tokens, CSRF tokens, session identifiers, Firebase authentication cookies. Duration: Session-based (expire when you close your browser).
Functional cookies enhance usability by remembering your preferences and choices. While not strictly necessary, they significantly improve your experience. Examples: language/currency preferences, Dashboard layout settings, recently viewed sections, saved filter configurations. Duration: Persistent (up to 1 year).
Performance cookies collect anonymous data to help us understand how users interact with the Platform. They do not store personally identifiable information. Examples: page load metrics, error tracking, navigation patterns, feature usage frequency, aggregate usage statistics. Duration: Persistent (up to 2 years). Providers: Google Analytics, internal analytics.
We allow trusted third-party providers to set cookies on our Platform for analytics, security, and payment processing:
Duration: Varies by provider. These providers operate under their own privacy policies.
We also use technologies similar to cookies that serve related purposes:
Cookie Type Purpose Duration Can Be Disabled? Strictly Necessary Login, session, security, payments Session No Functional Language, layout, preferences Up to 1 year Yes Performance Analytics, error tracking, usage Up to 2 years Yes Third-Party Analytics, security, payments Varies Partially
In addition to cookies, Ordegate uses the following third-party services that may employ their own tracking technologies:
We use Google Analytics to collect aggregate data about Platform usage, including page views, session duration, user flow, and feature engagement. Google Analytics uses cookies to distinguish unique users and track sessions. Data collected is anonymized and aggregated — we do not use Google Analytics to identify individual users. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On (available at tools.google.com/dlpage/gaoptout).
Firebase (operated by Google) is our primary backend infrastructure. Firebase uses cookies and local storage for:
Cloudflare provides content delivery, security, and performance optimization for all Ordegate web properties. Cloudflare may set cookies for:
PayPal and Paymob may set cookies during payment processing flows for:
These cookies are governed by the respective payment processor's privacy policy and cookie policy.
Most web browsers allow you to control cookies through their built-in settings, including:
Important Note: Disabling cookies may impact your experience on Ordegate. Essential features such as logging in, managing your Dashboard, processing orders, and using the POS may not function correctly without strictly necessary cookies.
You can opt out of specific tracking technologies:
For mobile apps and browsers:
Clearing app data or reinstalling the Ordegate POS PWA will reset local storage and cached data.
If you disable cookies, you may experience:
We may update this Cookie Policy to reflect changes in our practices, technologies, legal requirements, or services. Updates may be needed due to:
The updated policy will be posted on ordegate.com with the new effective date. For significant changes, we will provide notification via email or Dashboard alert. Continued use of the Platform after updates constitutes acceptance.
If you have questions about our use of cookies or need help managing your preferences: Ordegate Email: ordegate.com">support@ordegate.com Website: ordegate.com